Return, Refund and Cancellation Policy.
At The Treasure Shop, we’re committed to provide a smooth and satisfying shopping experience to our customers. Below are the terms of our Return, Refund, and Cancellation Policy.
Return Policy
• Return Period: Customers may request a return within 3 days of receiving the order. Returns are only accepted for items that are damaged, defective, or misplaced items. We do not accept returns or offer refunds for concerns related to product quality.
• Item Condition: To be eligible for a return, the product must be unused, in its original condition, and include all original tags, packaging, and labels.
• Return Process: Contact our customer support team via email at help.treasureteam@gmail.com. Provide your order number, details of the product, and the reason for return.
Refund Policy
• Review Approval: Once we receive and inspect the returned product, we will notify you whether your refund request has been approved or declined.
• Refund Process: Approved refunds will be processed within 5-7 business days. Refunds will be made using the original payment method used during purchase. *Please note that Return to Origin (RTO) costs will be deducted from the refund. As a result, the full purchase amount will not be refunded in case of other than damaged, defective or misplaced items.
• Partial Refunds: In some cases, partial refunds may be granted if the returned item is not in its original condition, is damaged, or has missing parts for the reasons not due to our error.
Cancellation Policy
• Cancellation Period: Orders can be cancelled within 24 hours of placement to receive a full refund. If the order has already been processed or shipped, it will be treated as a return and our return policy will apply.
• How to Cancel: Please contact our support team via email at help.treasureteam@gmail.com to initiate a cancellation.
For returns, refunds, cancellations or any questions, contact us via email at help.treasureteam@gmail.com .
By shopping at The Treasure Shop, you agree to these policies. We appreciate your understanding and cooperation.
Thankyou for choosing The Treasure Shop!